+971554969723 info@techandscent.ae

+971 55 496 9723

info@techandscent.ae

Dubai, UAE

Return & Refund Policy - Tech and Scent | Customer Satisfaction Guaranteed

🔄 Return & Refund Policy

At Tech and Scent Online Seller, customer satisfaction is our priority. We're committed to making your shopping experience worry-free.

14-Day Satisfaction Guarantee
14
Days Return Window
5-10
Days Refund Processing
100%
Satisfaction Guarantee
24/7
Support Available

Simple Return Process

1
Contact Support
Reach out with your order number
2
Provide Details
Share reason & photos if damaged
3
Get Approval
Receive return instructions
4
Ship Back
Send item for inspection
5
Refund/Exchange
Receive refund or new item

Return Eligibility

Eligible for Return

You may request a return or exchange within 14 days of receiving your order if:

  • The item is unused and in original condition
  • The item is in original packaging with all accessories
  • Proof of purchase (invoice/order number) is provided

Not Eligible for Return

  • Products with physical damage caused by misuse
  • Products with liquid damage
  • Items missing original packaging or accessories
  • Used or activated products
  • Pre-owned devices with removed or damaged warranty stickers

Exchange Policy

Exchange Options

Eligible items can be exchanged for:

  • The same product (if defective)
  • Another product of equal value
  • A different product (price difference will apply)
Note: If exchanging for a higher-priced item, you'll need to pay the difference. If exchanging for a lower-priced item, the difference will be refunded.

Refund Policy

When Refunds Are Processed

Refunds are processed when:

  • A returned item passes inspection
  • The product is out of stock for exchange

Refund Timeline

Item Received & Inspected
1-2 business days after delivery
Refund Processed
Refund initiated to original payment method
Refund Received
5-10 business days depending on your bank
Refund Method: Card payments → Refunded to original payment method

How to Request a Return

Need to Return an Item?

Our support team is ready to assist you with your return request.

  1. Contact customer support with your order number
  2. Provide reason for return
  3. Share photos/videos if item is damaged or defective
  4. Our team will guide you with next steps
Request Return Now
Or call us: +971 55 496 9723

Return Shipping

Free Return Shipping

If the return is due to our error (wrong item, defective product), shipping is completely free.

Customer-Related Returns

If the return is customer-related (changed mind, ordered by mistake), shipping fees may apply.

Need Help?

Our dedicated support team is here to help you with any return or refund questions.

Email: info@techandscent.ae
WhatsApp: +971 55 496 9723
Phone: +971 55 496 9723

We appreciate your trust in Tech and Scent Online Seller. Your satisfaction means everything to us!