+971554969723 info@techandscent.ae

+971 55 496 9723

info@techandscent.ae

Dubai, UAE

Warranty Policy - Tech and Scent | Official Brand Warranty Support

🛡️ Warranty Policy

Tech and Scent Online Seller provides warranty support in accordance with brand and manufacturer policies. Your peace of mind is our priority.

Official Brand Warranty
12-24
Months Warranty
100%
Brand Authorized
Free
Service Center Support
24/7
Support Available

Warranty Claim Process

1
Check Warranty
Verify warranty status on invoice
2
Gather Documents
Prepare invoice & warranty card
3
Visit Service Center
Go to authorized service center
4
Submit for Inspection
Product evaluation by experts
5
Repair/Replacement
Get your product fixed or replaced

Warranty Coverage

What's Covered

  • Products are covered under official brand warranty where applicable
  • Warranty period varies by product and brand (typically 12-24 months)
  • Warranty details are mentioned on the product page or invoice
  • Manufacturing defects and hardware failures
  • Authorized service center support

Warranty Does Not Cover

  • Physical damage (drops, cracks, pressure damage)
  • Liquid or moisture damage
  • Electrical damage due to power surges or misuse
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Missing or tampered warranty stickers (especially for pre-owned devices)

Warranty Claims Process

How Claims Are Processed

  • Warranty claims are subject to approval by the brand's authorized service center
  • Customers may be required to visit the brand service center directly
  • Repair or replacement decisions are made by the service provider
  • If the product cannot be repaired, a replacement may be issued
Note: Tech and Scent Online Seller facilitates warranty claims but final approval rests with the brand's authorized service center.

Required Documents

Original Invoice

Proof of purchase from Tech and Scent

Warranty Card

If provided with the product

Complete Product

With original accessories if required

Photos/Videos

Of the issue (if applicable)

Service Timeline

Repair Timelines

Repair timelines depend on the brand service center and product type.

Important: Tech and Scent Online Seller is not responsible for service delays from manufacturers.

Standard Repair

7-14 business days

Complex Issues

14-21 business days

Replacement

3-7 business days

How to Claim Warranty

Need Warranty Support?

We're here to help you with your warranty claim. Contact us and we'll guide you through the process.

  1. Contact us with your order number
  2. Describe the issue with your product
  3. Share photos/videos if available
  4. We'll provide service center details
  5. Visit the service center with documents
Claim Warranty Now
Or call us: +971 55 496 9723

Need Assistance?

Our dedicated support team is here to help you with any warranty-related questions.

Email: info@techandscent.ae
WhatsApp: +971 55 496 9723
Phone: +971 55 496 9723

Thank you for choosing Tech and Scent Online Seller. We stand behind every product we sell!